Terms of Service



 The Services defined below are provided by Vieple Pty Ltd (ACN 158 314 713) (“we” or “Vieple”) and is provided to you (“you” or “Customer”) under the terms and conditions of this agreement.

 This agreement comprises the entire agreement between Customer and Vieple and supersedes all prior agreements between us regarding the subject matter of this agreement. However this agreement will be modified by any subsequent written agreement signed by an authorised representative on behalf of each party.



2.1   During the term of this agreement we licence you to access via the Internet a suite of video technologies, assessment tools, programs, software, databases and other related items (‘the Services’) on the www.vieple.com website (‘the Website’) for the purpose of assessing yourself,  prospective and existing employees (‘Participants’).

2.2   We may choose not to retain your data after termination of this agreement and we recommend that prior to termination you retain your own copies of data you may need.



 3.1        You will:

a. provide all equipment, including a computer and modem, necessary to establish and maintain a connection to the internet to access the Services;

b. be responsible to configure your browser to meet the relevant specifications for those services which are not accessible unless the browser is configured. It is our responsibility to advise you of the specifications;

c. provide for your own access to the internet and pay any telephone and data connection fees associated with accessing the Services;

d. only use the Services for the purpose of conducting video assessments, background checks, digital assessments and analysing the results thereof and for no other purpose.

e. provide current, complete and accurate information about you and the Participants to enable proper and efficient use of the Services;

f.  be responsible for the ethical administration of the Services and observe the guidelines, the technical manual available from Vieple for each service and professional requirements from time to time for the ethical  administration of the services.  Vieple does not accept any responsibility for administration of any of the services other than in accordance with the guidelines, the manual or for the use of any of the services other than for the published purpose;

g. pay the fees for the Services, as published from time to time, in accordance with the terms set out in this agreement;

h. You will nominate persons as your ‘Nominated Contacts’ to communicate with us and will specify the Primary Contact (to deal with contractual issues), the Admin Contact (to administer your Vieple accounts) and the Invoice Contact (to be responsible for payment administration). You will advise us of any changes.

3.2    Given the inherent nature of unsupervised online interviewing, you acknowledge our recommendation that it is desirable to verify the results of unsupervised interviewing by other assessment process and the use of verifiable recruitment services. We accept no liability for Participant results which have not been so verified and we do not guarantee the identity of Participants.

4.         Not Used 


The Vieple website is being constantly developed and reviewed and we may modify the functionality and look and feel of the website in accordance with our normal site development practices from time to time.


6.1       We will issue you with an account and a password. You will issue Participants with usernames and passwords using the client administration function within the Vieple website. You are entirely responsible for maintaining the confidentiality of this account and passwords and are entirely responsible for any and all use and access to the Services which occur under this account. You may change the password at any time by following the appropriate instructions.

 6.2       You agree to immediately notify us, on you becoming so aware, of any unauthorised use of your account or any other breach of security known to Customer.


7.1            The fees for the Services are set out in this agreement or, if none is set out, in the Vieple price list on the Website from time to time.

7.2            You will pay the annual subscription as published from time to time on the Website. If you do not pay by due date and if you continue to use the Services.

7.3            Unless otherwise agreed in writing our standard fee arrangements are:

Subscription Access:  Payable upon acceptance of this proposal.
Standard Payment Terms: 7 days upon invoicing.

 7.4            You may pay the fees by way of credit card or electronic funds transfer.

 7.5            In the event that any payment is in arrears, the amount of the arrears shall bear interest at the rate of 3% per month, or the maximum amount allowed by law, if lower. We reserve the right to discontinue your access to the Services pending payment of any outstanding moneys. Any costs or fees incurred by Vieple in the collection of unpaid invoices will be borne by you.

 7.6            All prices quoted, all orders accepted, and all billings rendered are exclusive of all taxes, fees, or charges imposed by any governmental authority on any transaction. You will reimburse us for any such tax, fee or charge at the time of sale or thereafter that Vieple is required to pay.

 7.7            You will pay our reasonable out of pocket expenses reasonably incurred in delivering the Services in the manner required by you including, without limitation, courier fees, travel and accommodation.

 7.8            If we agree to provide data to you in a customized format you will pay our then current fee for that service.


 8.1            We will use all reasonable endeavours to maintain the confidentiality of information added to our website by you and your Participants. We will not copy or reproduce any part of your information except for the purposes of providing the Services, we will not make your information available to any third party and we will only use your information pursuant to any agreement between us. We may disclose your information to third parties if required by law or with your prior consent. We may use information in a broad aggregated and de-identified manner, which does not reveal the identity of you, a candidate, an employer or an agency.

 8.2            You agree that we may name you as a client on our website and in associated marketing collateral but we may not attribute opinions or statements to you without your express written consent.



 9.1            We will exercise all due care and skill when providing the Services.

 9.2            We do not accept responsibility for any delay in, or failure to complete the Services where that delay is the result of any act of God, industrial dispute, act of a third party or failure on your part to meet your obligations.

 9.3            We do not accept responsibility for the accuracy of any information provided to us by you, candidates or third parties.

 9.4            We warrant that the Services do not contain any spyware.



 10.1         Except as stated in this agreement, each party expressly disclaims all warranties and conditions, express or implied, to the fullest extent to which these warranties and conditions can be excluded under applicable laws.

 10.2         Nothing in this agreement will exclude, restrict or modify any condition, warranty, right or remedy implied or imposed by any statute or regulation if it cannot lawfully be excluded, restricted or modified.

 10.3         If any condition or warranty is implied into this agreement under any applicable law, and cannot be excluded, the liability of each party for breach of the condition or warranty will be limited to one or more of the following as determined by Vieple and the Customer: 

a.     in the case of goods, any one or more of the following:

                             i.     the replacement of the goods or the supply of equivalent goods;

                            ii.     the repair of the goods;

                           iii.     the payment of the cost of replacing the goods or of acquiring equivalent goods; or

                          iv.     the payment of the cost of having the goods repaired; and

b.     in the case of Services:

                             i.     the supplying of the Services again; or

                            ii.     the payment of the cost of having the Services supplied again.


10.4         The liability of each party in contract or in tort (including negligence) or otherwise, for any loss or damage (other than indirect or consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of the Services or any act or omission on the part of Vieple to comply with its obligations under this agreement, shall be limited to the value of the Fees paid for the Services.

10.5         Either party will not liable for any indirect or consequential loss or damage including without limitation loss of revenue, profits, bargain, goodwill or loss or corruption of data however caused, whether or not such loss or damage was foreseeable or contemplated by any party and whether or not the other party has been advised of the possibility of such loss.

 10.6         For the avoidance of doubt, Customer acknowledges that Vieple is the provider of the Services. Customer’s interpretation of the results of any services undertaken as part of the Services, and any decisions based on such interpretation are the sole responsibility of the Customer.


 11.1         Customer’s use of the Services is subject various laws and regulations and Customer agrees to:

a.     comply with the laws of Australia regarding the export or transmission of technical data through the Services

b.     not to use the Services for illegal or unethical purposes; and

c.     not to intentionally interfere or disrupt networks connected to the Services.

 11.2         The Services make use of the internet to send and receive certain messages and Customer must observe the generally accepted proper practices for use of the internet including not transmitting obscene or pornographic material or spamming.

 11.3         Vieple may, at its sole discretion, immediately terminate Services should the Customer breach this agreement.



 Customer agrees to indemnify and hold Vieple, its related bodies corporate, officers and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to a breach of this agreement by Customer, or the infringement by Customer of any intellectual property right of Vieple in the Services.



 13.1         Subject to any term agreed in writing, this agreement shall commence on the date of Customer’s first registration and shall continue until terminated in accordance with this clause 13.

 13.2         Either party may terminate this agreement upon 30 days written notice to the other. If you terminate the agreement under this clause 13.2:

a.     any fees paid will not be refunded;

13.3         Either party may terminate this agreement by written notice where the other party is in material breach of this agreement and such breach has not been resolved within 30 days of written notice of such breach in which case you will be entitled to a refund for any Units purchased but unused.

13.4         Upon termination of this agreement, Customer’s right to use the Services immediately ceases.

13.6      Clauses 8, 10, 12 and 15 shall survive termination.


14.        NOTICE

All notices to a party shall be in writing and shall be made either via email or conventional mail.



15.1         Customer acknowledges that the content of the Services and of Vieple’s web site, including but not limited to text, software, sound, data, photographs, video, graphics or other material contained in or presented to Customer as part of the Services (“Content”) is protected by copyrights, trademarks, Services marks, patents or other proprietary rights and laws. Customer is only permitted to use this Content in accordance with the terms of this agreement. Customer may not reverse engineer, recompile, disassemble, copy, reproduce, distribute, or create derivative works from this Content without expressly being authorised to do so by Vieple.

15.2         As between Vieple and Customer, Vieple shall own all data and intellectual property rights in content and information derived from content. For the avoidance of doubt, such content are subject to the obligations of confidentiality outlined in clause 8.


16.        PRIVACY

16.1      We will comply with our obligations under the Privacy Act, Australian Privacy Principle and GDPR. We may use and disclose Personal Information provided by you for the purpose of providing the Service.

16.2      If you provide Personal Information to us about yourself, your employees or prospective employees, you must comply with the terms of the Privacy Act, Australian Privacy Principle and GDPR regarding that Personal Information. In particular you should ensure that before disclosing any Personal Information to us you are entitled to disclose that information.

16.3      If you become aware of any breach or alleged breach of the Privacy Act, Australian Privacy Principle or GDPR concerning information disclosed by you to us or us to you, you should immediately notify us.

16.4      In this clause ‘Personal Information’ means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

16.5      For more details regarding our privacy policies, please refer to our Privacy Statement at https://vieple.com/privacy-statement/


17.        GENERAL

17.1      Vieple represents and warrants that:

a.     it is entitled to enter into this Agreement and perform its obligations under this Agreement;

b.     it has all licences, authorisations, consents, approvals and permits required by applicable laws in order to perform its obligations under this agreement; and

c.     it will at all times comply with any applicable laws.

17.2      This agreement shall be governed by and construed in accordance with the laws of the state of Victoria, Australia and the Customer and Vieple hereby submit to the exclusive jurisdiction of the courts of Victoria, Australia.

17.3      If any provision(s) of this agreement is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

17.4      Customer must not assign, sublicense or otherwise transfer its rights under this agreement without the prior written consent of Vieple, such consent not to be unreasonably withheld. Vieple may assign or otherwise transfer its rights under this agreement in whole or in part to a related body corporate.

17.5      Vieple’s failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Vieple in writing.

17.6      The headings in this agreement are solely used for the convenience of the parties and have no legal or contractual significance.

17.7      If there is a conflict between a term of this agreement and a written proposal given by us and accepted by you or a project plan agreed with you, the terms of this agreement will prevail unless expressly varied in writing.